Refund & Cancellation Policy

Effective: [July 1, 2026]

We want every engagement to be worth what you paid. Here's exactly how cancellations and refunds work.

Fit Call (free)

No payment, no penalty. If you can't make it, please cancel or reschedule using the link in your confirmation email so someone else can take the slot.

Founder Session

•     24+ hours before: reschedule free, or cancel for a full refund.

•     Less than 24 hours before, or a no-show: no refund. We'll offer one courtesy reschedule.

•     If we need to reschedule: you choose a new time or a full refund.

Launch Check, Sourcing Discovery, and First Launch Bundle

•     Before work begins: full refund. Work begins when we receive your intake details and confirm the start date by email.

•     After work begins: no refund, because the time is committed to your project. If something in the report is unclear, we'll answer follow-up questions by email for 14 days after delivery.

•     If we miss the delivery time we committed to (for reasons within our control): you choose a full refund or delivery with a 25% credit toward a future service.

Larger engagements

First Product Sourcing and other custom projects follow the payment and cancellation terms in your signed Client Services Agreement.

Credits toward larger projects

Where work carries over, part of what you've paid counts toward your next step:

•     Founder Session: the full $200 is credited toward any paid service booked within 30 days of your session.

•     Sourcing Discovery: $250 is credited toward First Product Sourcing booked within 30 days of delivery, since the brief and supplier longlist carry over.

•     Launch Check and First Launch Bundle: not credited toward other services. The Bundle is already priced below booking both services separately.

Credits apply to one future purchase, can't be combined, and aren't redeemable for cash.

How to request a refund

Email hello@greylabelvn.com with your name and the service you booked. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Before disputing a charge

Please contact us first. We'll respond within two business days and resolve billing issues directly.